Mobility has now become an essential part of our lives. Mobile technology has created new opportunities to interact with our customers and thus, it is imperative for service brands to capitalize on these engagement opportunities to grow their businesses well.
Companies must think like customers. They use mobile devices as a context rather than a channel to develop a strong bond with their customers and then building long-term relationships. One of the best ways to do so is to opt for a field force management software.
However, with so many options ranging from simple to complex, selecting vendors can be a difficult process. Examine the following points to help you compare and select the right Field Force Management (FFM) software:
- Price: Before you decide the budget for your software, you must understand the various pricing models. The cost of the software can depend on several factors like the size of the company, the number of users, technical support and setup, price per field-worker, customizations and deployment type. If you’re looking for simple automation processes like taking orders, the cost may be considerably low compared to the cost of customized systems.
- Deployment: Your software can either be deployed on-premise, hosted as SaaS through a web browser or it can be a hybrid of the two. For small businesses looking for a new software or enterprises who want to upgrade their existing methods, SaaS is proving to be an attractive option. Consider factors like the total cost of ownership, integration with existing software, customization, data access, etc. to determine which option works best for you.
- Mobility: Mobility is an important factor for the field service management industry. It improves communication and offers real-time analysis of their work status, analyses technical skill-set and location to match the capability of the worker and the job type. It also helps in reducing overhead costs related to all the paper processes and data entry. Overall, mobility can help in increasing productivity, shortening the billing cycles and streamlining your workflow. Look for features like offline access, geo-location, etc. for a more advanced system.
Start by identifying the pain points in your business at the onset before you start looking out for a field force management software to find the most suitable solution.