Embracing the latest technology will help you schedule your service personnel and other resources with efficiency and effectiveness on the field. Choosing the right management software will support you to fulfill business operations smoothly and improve your productivity as well as customer service.
If you want to meet your key performance indicators, follow these tips to select the right software:
1. Look for Integration Capabilities:
The software that you choose should be able to integrate the data from your existing IT infrastructure. It should immediately be able to function for all the critical tasks like billing, resource management, and CRM. Proper integration will ensure a complete range of automation and will also enhance your performance when the software can leverage historic job data.
2. Don’t Compromise on Mobility:
As per a recent survey, only 11% users actually access business applications from their corporate office.
Slowly, the trend is now shifting towards mobile solutions, rather than brick and mortar offices. It is important to select software that is Cloud-based and can be reached through mobile phones and tablets as well.
3. Choose Optimized Routing:
In order to ensure effective scheduling, it is very important to have real-time data rather than just planning the dispatch of the field team as per locations. In order to truly optimize the scheduling of your field team, look for a software that offers real-time traffic patterns, shows ideal routes and limits delays on the job.
4. Opt for Ease of Usage:
This is one of the most overlooked aspects when people are choosing a software. Companies that are asset-intensive (like fmcg/fmcd) rarely have the time to offer lengthy or complicated training to all their service personnel. The software should be very easy to use so that the can easily interact and understand the features without much difficulty.
5. Should Minimize Administrative Jobs:
The time spent in manual paperwork and administration can reduce workforce optimization and impact the overall customer service and profitability of an organization. Pick a software that will minimize the time and effort spent in paperwork and administrative tasks to keep your customers happy and ensure faster response time.
By spending some time analysing the above points during your choice of management software, you can reduce company overheads, avoid customer no-shows, achieve better productivity and improve your customer service capabilities.